Refund Policies

eleczatech.com is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, returns, cancellations, and order-related disputes.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: Eligible after 110 days due to customs delays
• Other Countries: Up to 100 days for certain shipping lines

Orders may occasionally be delayed due to carrier pickup issues, customs processing, local delivery problems, or incorrect shipping addresses. We recommend checking with your local post office or delivery carrier before submitting a dispute.

2. Orders Not Received

• If tracking information shows that an order has been successfully delivered, a refund or resend may not be available.
• If an order has not been received, we may require a non-delivery certificate or other official confirmation from your local post office or delivery carrier.

3. Damaged Products

• Full refund or replacement may be provided for severely damaged items
• Partial refunds may be offered for minor damage, such as small scratches
• Damage limited only to external packaging may not qualify for a refund
• Claims involving electronic products must generally be submitted within 30 days

Clear photos or videos showing the damage may be required before a refund or replacement is approved.

4. Incorrect or Missing Products

• Full refund or replacement may be provided for incorrect items
• Partial refund or resend may be offered for missing non-critical parts
• For size-related issues, photos showing the product measurements may be required

5. Order Cancellations

• A full refund may be available if the order is canceled before processing or shipment begins.
• Customized, personalized, made-to-order, or pre-order products may not be canceled once processing has started.

📩 How to Submit a Dispute

To help us review your request quickly, please provide as much supporting information as possible.

• Photos or videos clearly showing damaged or incorrect products
• Order number and relevant tracking information
• Screenshots of previous complaints or communications when applicable
• Your name, date of complaint, and a clear explanation of the issue
• Return the product if requested by our customer support team

⚠️ Important Notes & Exceptions

1. Dispute Deadlines

Disputes should generally be filed within 7 days of delivery or the expected delivery date, unless a different timeframe applies to your specific product or shipping method.

2. Force Majeure

We are not responsible for delays or delivery interruptions caused by events outside our reasonable control, including:

• Natural disasters
• Epidemics or public health emergencies
• Customs delays
• War, civil unrest, or political instability
• Major carrier disruptions

3. Shipping Method Restrictions

Refunds, resends, or disputes may not be available for certain non-trackable or limited-tracking shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for certain destinations where delivery services are limited, unavailable, or considered high-risk by the shipping carrier.

5. Returns

• Returns must be authorized by our customer support team in advance
• Unauthorized returns may not be processed or refunded
• Approved returns should generally be shipped within 30 days of receipt
• Products must be returned to the designated return location provided by us

6. Service-Based Products

Services such as custom packaging, photography, design work, personalization, or other service-based products may be non-refundable once the service has been completed or fulfilled.

7. Unacceptable Disputes

Refunds, resends, or returns may not be approved for issues including:

• Change of mind after purchase
• Product appearance differences where no defect is present
• Delays caused by customs or uncontrollable natural events
• Incorrect product, variant, color, or size selected by the customer
• Incorrect or incomplete shipping address provided at checkout
• Personal preference regarding smell, texture, or appearance
• Tracking information that is unavailable due to carrier limitations
• Customs fees, import taxes, or customs clearance issues

📌 Additional Information

• Order Status: Disputes may no longer be accepted once an order or claim has been marked as closed.
• Shipping Method Limits: Certain shipping methods may have limited dispute eligibility, including:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Destination Limits: Refund or resend requests may be restricted in locations with known delivery limitations or high shipping risks.
• Returns Reminder: Returns are only accepted at approved or designated return warehouses. Please do not send products to an address without receiving authorization.
• Service Products: Completed service-based products may not qualify for refunds unless the service was not provided as agreed and the issue can be verified.

💬 Need Help?

If you're unsure whether your order qualifies for a refund, resend, or return, please contact our customer service team.

Email: support@eleczatech.com

We're here to help make your shopping experience with eleczatech.com as smooth and worry-free as possible.